Privacy Policy

Last updated: 01 May 2025

This Privacy Policy outlines how WineQ Pty Ltd (ABN 66 684 043 016), referred to as “WineQ,” “we,” “our,” or “us,” collects, uses, stores, and protects personal information obtained through our website www.wineq.ai and via our WineBot recommendation tool used on third-party websites.

1. Collection of Personal Information

We may collect personal information when you:

• Visit or interact with our website or WineBot;
• Complete our wine recommendation quiz;
• Subscribe to updates or request support;
• Engage with WineQ through third-party retail or distributor websites.

This information may include:

• Name and contact details (e.g., email address);
• Responses to preference-based questions;
• Usage data such as IP address, device information, and cookies.

2. How We Use Your Information

Your personal information may be used to:

• Deliver tailored wine recommendations;
• Improve our AI engine and user experience;
• Respond to enquiries and support requests;
• Send marketing updates (only if consented);
• Generate aggregated insights for internal use.

3. Use on Third-Party Sites

WineBot may be embedded on external websites we do not own or operate. While WineQ processes data entered into WineBot, hosting websites may also collect information subject to their own privacy policies. We encourage users to review the privacy policy of any site where WineBot appears.

4. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure. All data is stored securely and in compliance with Australian privacy laws.

5. Disclosure of Personal Information

WineQ does not sell your data. We may share your information:

• With service providers helping us deliver our services (under confidentiality obligations);
• If required by law or regulation;
• Where you’ve given consent.

6. Cookies and Analytics

We use cookies and analytics tools to understand how our services are used and to improve performance. You can control cookie preferences via your browser settings.

7. Your Rights

You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications at any time.

8. Policy Updates

This Privacy Policy may be updated occasionally. We encourage you to check this page periodically for changes.

9. Contact Us

If you have questions or concerns about how your personal information is handled, please contact us:

WineQ Pty Ltd
ABN: 66 684 043 016
81-83 Campbell St
Surry Hills, NSW 2010
Email: privacy@wineq.ai